FAQs

Take a look at the commonly asked questions, and if you have further questions feel free to contact us.

Q: When will I receive my item?

A: Upon confirmation of payment, it will be processed within 48 hours. However, for personalizing order(s), we will only process after the confirmation of artwork via email.

As a general guide, you can expect to receive the order after 5-7 working days.

Q: How long will shipping take? 

A: We ship our orders out via a local courier which takes between 1-3 working days. On rare occasions, it will take up to 5 working days. 

Q: Do you ship worldwide?

A: Yes we do, our system will automatically generate the shipping cost for your order(s).

Q: Can I self-collect?

A: Sorry no, currently we have no manpower to manage self-collections.

Q: Do you provide wholesale/corporate?

A: Yes, we offer wholesale designing and printing. Contact us at sales@twinklestars.com.sg for discussion.

Q: Do you provide personalized products?

A: Yes, provide us with your artwork (if any), or you can provide us with your idea or theme and we will design it for you.